Returns & Exchanges
At By Crea, we want you to be completely satisfied with your handcrafted furniture; if your piece isn't the perfect fit, you can return it within 30 days of delivery. Please ensure all items are in their original condition and packaging to qualify for a full refund.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a return authorization.
Prepare Your Item
Carefully repackage the furniture in its original box with all protective inserts to prevent damage during transit.
Schedule a Pickup
Once approved, we will coordinate with our specialized furniture couriers to schedule a convenient collection time from your home.
Receive Your Refund
After our workshop inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing